Refund Policy

1. Who issues the refund

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle handles returns and processes refunds. You can ask us or ask Paddle — either route reaches the same place, and asking us is usually faster because we approve it directly.

2. The 7-day guarantee

Every audit is covered by a full refund within 7 days of the report being delivered to you. No reason is required.

This is a promise we make voluntarily, on top of any statutory right you have. It is deliberately simple: the product is a measurement, and if the measurement is not useful to you, you should not be paying for it.

How to ask

Email refunds@tabyian.com from the address you ordered with, and include your report code or the email address used at checkout. Nothing else is needed.

What happens then

• We acknowledge your request within two business days
• We approve eligible requests immediately on receipt
• Paddle processes the refund to your original payment method, normally within 14 days of approval
• How quickly it appears afterwards depends on your bank or card issuer

You keep the report and the PDF. We do not revoke the link.

3. After the 7 days

Outside the 7-day window we do not offer a refund as of right, because the work — several hundred paid calls to third-party AI services — has been done and the result delivered.

We will still refund, at our discretion, where:

• The audit failed or was never delivered
• The report is materially wrong about your business through our error — for example it audited the wrong entity because of a fault on our side
• You were charged twice for the same order

If the report is about the wrong business because the details entered at checkout were wrong, tell us. That is not covered as of right, but we would rather re-run the audit correctly than argue about it.

4. Your statutory rights

Nothing in this policy removes rights you have under the consumer law of your own country. Paddle applies statutory withdrawal and cancellation rights according to where the buyer is, and Paddle may issue a refund under its own policy independently of ours. Where your statutory right is broader than our 7-day promise, the statutory right applies.

Paddle's buyer-side policy is at paddle.com/legal/refund-policy.

5. The re-check add-on

The re-check add-on is bought at the same time as the audit and runs about 90 days later.

• Refunding the audit within 7 days refunds the add-on with it
• If you no longer want the re-check before it has run, tell us and we will refund the add-on portion on its own
• Once the re-check has been delivered, it carries its own 7-day guarantee, on the same terms as above

6. Chargebacks

Please contact us before raising a chargeback with your bank. A chargeback costs us a fee and takes months to resolve, whereas a refund request by email is normally settled the same day. We have never refused a refund inside the guarantee window.

7. Complaints

If you are unhappy with how a refund was handled, write to refunds@tabyian.com with "complaint" in the subject. We acknowledge within two business days and aim to resolve within ten business days. If we cannot resolve it, you may escalate directly to Paddle as Merchant of Record through their buyer support.